Savoy Cinema/Omniplex Group are full of FAIL

Posted by: Dav  //  Category: Film, Stuff I've been at.

So you go to a cinema website and book a ticket. To do this, you hand over your email address and contact telephone number as well as your credit card details. I guess they have to email your confirmation and need your number in case they need to get a hold of you, right?

Not so it seems…

Both my girlfriend and I were really looking forward to seeing Kickass. We said we’d go last night (Tuesday 30th) so I’d booked on the Monday (29th).  She wanted to go to the Savoy which would never have been my first choice as I don’t think too much of the place, but I was happy enough to go with the flow.

So we go in and I have to swipe my card at the only working credit card collection machine (which said welcome to Omniplex Newry on it). We wander over to the stairs and the guy looks at our tickets and tears them and says “enjoy the film” as one would expect. We get to the screen number 6 and see it says “Green Zone” over the door. Figuring they must’ve forgotten to change it or something like that and having quickly checked the other screens to see if it’d been moved or something, we sat down as the trailers were running. I decided that it was time to get some popcorn so headed back downstairs to the concession stand. There were 5 staff members behind the counter there (as well as a security guy telling tales of his past experiences on the job it seemed)   and no one upstairs (it seemed) working as an usher. That’s the sort of thing that rings alarm bells with me – poor distribution of staff means there’s a manager somewhere not doing their job properly.

Anyway, I get back up, the trailers end and we spend a few minutes with nothing doing whilst waiting for the projectionist to line up the film. That’s no problem. Then the film starts and it shows the IFCO rating stating we’re about to see Green Zone. After an exchange of puzzled looks, my girlfriend and I grabbed all our stuff and made our way back downstairs. She asked the same gent who’d checked and torn our tickets what the story was and he said “oh yes, there was a problem with that. If you’d like to follow me around to the ticket desk we can sort this out.”

So I get over there and the gentleman behind the counter informs me that there was a “monumental meltdown” with their system and that 4 people had booked tickets for Kickass before they realised it.

So, they knew there had been incorrect bookings.

  • Given that there was only one working credit card ticket machine in the lobby, why didn’t they have a sign up for the 4 people who’d made bookings for Kickass?
  • Given that a member of staff checked out tickets before letting us upstairs, why wasn’t he paying attention to see that the tickets very clearly said “Kickass” on them?
  • Given that they had my contact details, why was no attempt made to get in touch to tell me that the film wasn’t showing before we ventured out on what was a miserable evening?

The gent behind the counter at the ticket desk was, I think, doing his best.  He offered me a refund straight away and told me we could see any film of our choice that was currently on with their compliments.  We didn’t really want to see anything else and decided to chance getting over to Cineworld to see if we could get to see what we wanted there (we got soaked on the way over and were too late to see it).

So I am left wondering why this has happened and why no one could address the issue before it became a problem.  I got the feeling that they were simply hoping that the 4 people who’d booked simply wouldn’t turn up and there’d be no problem.

As it stands, I can’t ever see myself going back to the Savoy or any Omniplex Group cinema again.  It’s shabbiness of the highest order that something like this could happen and there really isn’t any excuse when there’s a reasonable choice of cinemas in Dublin.

So, dear readers, I would ask that if you have had any poor experiences with this cinema or this group, please leave a comment, I would like to bring it to their attention.

Holy Moley!

Posted by: Dav  //  Category: Thoughts

I have a mole on my inner right arm – just at the elbow.  One day I noticed it was bleeding and wasn’t sure if I’d caught if off something or what, so I went to the GP to get it looked at (after some encouragement from the twitterverse).  GP looked at it and suggest it might be easiest to have it removed and to then be able to forget about it.  This seemed logical to me so the necessary paperwork was put in place and an appointment made for the hospital on Baggot St.

So headed along there today, waited for a bit (thank you Streets of Rage on my new netbook for keeping me sane) and went in to see the Dermatologist.

My GP warned me about Dr Dupont saying he’s kinda gruff, but very good at what he does.  He struck me as being a no-nonsense sort of man who, like me, will throw in technical (well, medical in his case) terms into his conversation and figures you either know what it means or will ask (but I got the impression he would make a point of making a big sigh if he had to explain).  Some people would think of this as rude, I don’t.  Here’s an expert in his field trying to get through the day the same as the rest of us and who’s probably seeing similar things day after day that might well be avoided by a little bit of education.  After a brief exam of the mole itself and some history I was asked to strip and an all over search was carried out.  It’s weird having an old man with a magnifying lens looking over all your bumps and spots :)  But he declared everything ok and that the mole on my arm shouldn’t be a concern and that he didn’t see the need to remove it.  There’s almost no sun exposure on it anyway and any time I’m in sun-light, I have factor 50 on so he said to carry on like that and all would be well.

So off I went and bumped into a college friend in Burger King and had a chat before he headed back to work.  I finished my own burger and made the trek back to Golden Lane and into Boards HQ.

Was that *really* necessary?

Posted by: Dav  //  Category: Thoughts

Got home from my softball match last night to find all sorts of commotion at the front door of the house. Seems like the place had been raided by the Gardaí. They broke down the front door (after the occupant of the front flat saying he was on his way out to open it when he heard the first *BANG* of the battering-ram-door-breaker-downer thing) and proceeded to break down the door of the second flat on the ground floor.

They were executing a search on the first two flats on drugs related suspicions. So the first flat was obviously open since the occupant had tried his best to open the main door (his keys were in the lock and he was trying to turn it when the Gardaí finally broke the door down). The second flat’s occupant narrowly avoided a broken face when his door swung open at high speed after being smashed through too.

So, if you’re a Garda and you’re searching flats for drugs, how long do you think it might take? A couple of hours? Maybe even a half hour on each flat?

Certainly a lot longer than the ten minutes they spent.

So here’s where I call shenanigans.

Our landlord was raging. He had to spend the evening repairing two doors and then went down to the station to register a complaint. He had his elderly (and unfortunately ill) brother with him who had to stand around whilst this mess was fixed.  There would have been no difficulty in contacting him to gain access – he’s registered on every landlord’s list he needs to be on. I appreciate though that there may have been a worry about “tip offs” to the occupants.  The man in charge said to one of the lads (who they’ve searched before) that he clearly had someone warn him an hour before they came around before – like a bloke living in a small bedsit is a major drug dealer and has those sorts of resources.

The two occupants of the flats were baffled as to how five minutes per flat constitutes a search and they both seperately told me were threatened that they’d be left homeless if they had to come back.

I’ve just lost a huge amount of respect for the Gardaí. I have always respected them for the mostly thankless work they do. Any dealings I’ve had with them have been mostly positive – specifically I recall when my life was threatened cause I wouldn’t serve a scumbag drink at half one in the morning when working in the Alexander Hotel here in Dublin. Two plain-clothes officers were on the scene in less than five minutes and did a lot to help me relax. The following night, when the scum bag was around again, they had a squad car at the hotel from Pearse St in four minutes. Can’t fault that sorta response time. I would often help them out when working in the IT Department in O’Callaghans by retrieving CCTV footage for them and they were always a pleasure to deal with.

This incident leaves a bad taste in my mouth though. I’m not trying to defend the two lads who they searched – there’s no smoke without fire as the saying goes and my nose certainly has a good idea of what kind of smoke is going on in their flats – but there are ways and means of going about your business that I feel the Gardaí involved in this raid have dealt their colleagues a massive blow in public confidence.

Radio Interview

Posted by: Dav  //  Category: boards.ie

A couple of weeks ago, Darragh and I went off to meet Mr Dusty Rhodes to do an interview for PC Live’s podcast and radio show.  It was quite a lot of fun to do, Dusty’s got a great studio set-up on Upper Mount St and is now working on digital radio broadcasting all the time.  We also met Mr Niall Kitson who’s the editor of PC Live magazine, but he didn’t join in on the interview.  You can hear it all here (infact, you should subscribe to that podcast, it’s pretty good).

I like doing these sorts of things, have always enjoyed doing the boards podcasts too with MonkeyFudge – must do another one soon.

Years ago, I did *one* pirate radio show with some friends of mine.  I was left looking at a big console with absolutely no idea how any of it worked other than “this is where you make the CD play” and “this is how you turn the mic up.”  The man in charge is now a very well known and multiple award winning DJ in Ireland by the name of KC.  If you read the bio, I was involved with PowerFM, but got the tip off that the powers that be were coming from a friend who was the editor of the local paper and so Keith closed down the station and got a *real* radio job.  Ironically, my one show was on at the same time as my own mother’s show on MWRFM :D

I still have no theme

Posted by: Dav  //  Category: Random

There are no theme’s I like.  Why are there no sites like there are for MySpace that let you make your own theme for WordPress? Darragh tells me it’s cause there’s too much money to be made out of it. Curse you blogging, you became SERIOUS BUSINESS! I wanna make a theme to look like the rest of my site (ok, page).

For now, there’s work to be done, I shall continue with it.

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